The post-covid Identity Crisis of the Hospitality Industry: "Staff Shortages", "Tip-flation" and ever less Value for Money. Read about good and bad Examples. It borders on absurdity: A section of a pub is closed, due to "staff shortage". Then I endure an endless wait for my food. And finally, the debit-machine gives me a choice… Continue reading Hospitality is in Crisis – Value for Money has almost become the Exception
Tag: hotel
Covid – an Excuse for everything or an Incentive to do better?
I am sick of covid as an Excuse for bad Service We're currently travelling in the Okanagan, a premier wine region in British Columbia. It is truly amazing how covid splits prevailing attitudes: Many are slacking off, hiding behind covid; while others go the extra mile and perform at their best. They both still have… Continue reading Covid – an Excuse for everything or an Incentive to do better?

